Comet is now available for preorder

Ships in Sep, 26

Shipping Policy

Last Modified to 31st March, 2026

This Shipping Policy applies to pre-orders of Mecha products sold directly by Mecha Systems Inc. and/or Mecha Systems Private Limited (together, “Mecha”, “we”, “us”, “our”) through websites we own or operate (including any mecha.so owned domains).

1. Where we ship

We ship to many domestic and international destinations, subject to carrier availability, local import rules, and any applicable export controls. Please verify deliverability before placing the order.

2. Pre-order shipping schedule and estimates

Pre-orders are fulfilled in line with our production and allocation schedule.

Estimated ship windows

  • Estimated ship windows (if shown at checkout or in order confirmation emails) are best-effort estimates, not guarantees.
  • Ship windows may move forward or backward based on production readiness and logistics.

Fulfillment approach

  • We typically ship pre-orders in batches or waves.
  • Earlier orders may ship before later orders, but shipment order can also depend on destination, configuration, and inventory availability.

3. Shipping costs

  • Shipping charges for pre-orders are collected in advance at checkout, based on prevailing average rates for your region.
  • Shipping charges (if any) are shown at checkout or otherwise provided before payment.
  • Shipping prices may vary by destination, package size, and carrier.
  • In the event of adverse or unforeseeable circumstances (for example, major carrier price changes, route disruptions, or remote-area surcharges), Mecha may be required to collect additional shipping charges to cover your shipment before it can be dispatched or released for delivery.

4. Duties, taxes, and Incoterms (DDP vs DAP)

International shipments may be subject to import duties, VAT/GST, brokerage fees, and other charges assessed by the destination country.

DDP (Delivered Duty Paid) regions

In certain regions, Mecha may offer DDP (Delivered Duty Paid) shipping.

  • Under DDP, import duties and taxes are collected in advance from the customer before the shipment is released for delivery.
  • If DDP is offered for your destination, it will be shown during checkout or communicated as part of your shipping options.

DAP (Delivered At Place) regions

In some regions, Mecha ships as DAP (Delivered At Place).

  • Under DAP, you are responsible for all import duties, taxes, customs clearance charges, and brokerage fees.
  • These charges are not included in the product price or the shipping charge unless explicitly stated.

Refused shipments and import-fee issues

If a customer refuses delivery, fails to complete customs clearance, or does not pay required import fees or clearance charges:

  • Mecha will not refund shipping charges.
  • Any additional costs charged to Mecha (for example, return shipping, storage, or carrier handling fees) may be deducted from any eligible refund (if a refund is otherwise approved under the applicable refund policy).

5. Tracking and carriers

  • We prefer to use carriers that provide door-to-door tracking.
  • In some destinations, last-mile delivery may be handled by a local carrier and tracking updates may be limited, delayed, or only available for part of the route.

6. Address accuracy and delivery requirements

You are responsible for providing accurate and complete shipping information, including:

  • Full delivery address (including apartment/unit number where applicable)
  • Recipient name
  • Phone number (required for most international deliveries)
  • Email address

If an order is delayed, returned, or lost due to incorrect or incomplete address or contact details provided by the customer, additional shipping charges may apply.

7. Customs delays

International deliveries may be delayed by customs inspections or clearance processes. Mecha is not responsible for delays caused by customs or government authorities.

8. Damaged, missing, or incorrect deliveries

If your shipment arrives damaged, incomplete, or incorrect:

  • Contact support@mechasystems.com as soon as possible.
  • Include your order number, photos of the packaging and product (if applicable), and a brief description of the issue.

9. Support

For shipping questions, address changes (when possible), or delivery issues, contact support@mechasystems.com